Damaged, faulty or incorrect items
If your order arrives damaged, or you receive the wrong item, contact us at info@austratide.shop within 7 days of delivery with your order number and photos. We will send a replacement or issue a refund.
Change of mind
Because research compounds must remain sealed and correctly stored to guarantee their integrity, we cannot accept returns of opened products. Unopened products in their original condition may be returned within 14 days of delivery; return postage is paid by the customer.
Refunds
Approved refunds are made to the original payment account within 5 business days.
Cancelled orders
Orders that have not been paid within the payment window may be cancelled. Paid orders can be cancelled for a full refund before they are dispatched.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.